Refund policy

Returns

You have 5 days after recieving your order to request a return. We strive to provide detailed descriptions and high-quality images of our products to ensure you have a clear understanding of your purchase. Please note that while we make every effort to accurately display the colors of our products , lighting may cause slight variations in shade.

Return Process:

You have 5 days from the date of purchase to return an eligible item.
Once we receive and inspect your return, we will notify you if the return has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 3–9 business days for your return to be processed.
Banks or credit card companies may take additional time to process the refund, depending on their policies.

If you have any questions or concerns about an item, please contact our customer service team at info@jumeirahboutique.com before making a purchase.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

Your item is defective, damaged, or incorrect.

We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged, including:

Scarves and under caps (for hygiene reasons).
Items without faults or damages.
Sale items and gift cards.
Items returned due to change of mind.

If you have concerns about your specific item, please reach out to us at info@jumeirahboutique.com.

Exchanges

At Jumeirah Boutique, customer satisfaction is our priority. We gladly accept exchanges under the following conditions:

Items must be in their original condition, unworn, unwashed, and with all tags attached.
Exchange requests must be made within 14 days of receiving your order.

To initiate an exchange, please contact us at info@jumeirahboutique.com with your order number and details of the item you wish to exchange.

Important Notes:

Customers are responsible for return shipping costs.
Some items may not be available in stock for exchange. In this case, we will issue store credit, allowing you to purchase a different item of your choice.